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"QUALITY: BEHIND THE SCENES SERIES"
Increase participation, customer satisfaction and profits. Enhance the quality of your food service operation and make it an attractive alternative to the competition.


Quality Program BoxPART 2-"CUSTOMER SERVICE AND CUSTOMER RELATIONS"
Deals with employee relations, ergonomics in the workplace, food presentation and customer relations.

This program is divided into 3 modules:

1. "Presentation"
Covers the appearance of your cafeteria and staff, effective food display, best use of selling space, merchandising techniques and service ergonomics.

2. "Customer Relations"
Shows how attitude, speed of service, communication and marketing can enhance your customers' experience and help increase sales.

3. "Handling Complaints"
Teaches your staff the correct way to handle customer complaints and keep the customer happy.

User Testamonials This program was developed by industry professionals. Included are one instructor's manual and one student workbook. This program has been approved for in service training or CEU credit.

Total training time: 60-90 minutes. Tape running time approximately 25 minutes.

Original Price- $249.00

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Now only $99.00

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